Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to receive the notifications.


  1. ALWAYS UPDATE TO THE LAST VERSION before calling for support (see historic)
  2. ONE TOPIC PER TICKET (it's the only way to stay organized and move forward)
  3. NEVER ANSWER BY EMAIL (the email only serves for notifications toward you)


Si vous éprouvez des difficultés à mettre en route Dedee sous macOS Sierra et plus récent, lisez ceci : http://dedeecation.com/doc/readme_fr.pdf